The tools in this section will help you to take a systematic approach to improving the way your organisation works.
- C3Perform Toolkit
- How to understand the needs of your customers
- Writing an Environmental Policy – Guidance Notes
- Customer Care – Guidance Notes
C3Perform Toolkit
The C3Perform Toolkit offers you a tailor made range of resources and downloadable tools, together with advice and tips, all designed to help third sector organisations assess performance, develop an action plan and improve. The toolkit was written by Social Enterprise Works staff as part of the C3 Partnership project. The toolkit contains 3 self assessment tools, C3Perform, C3Quick Perform and C3Perform Workshop, a range of Action Planning Tools and more
The C3Perform Toolkit on the C3 Partnership Website
How to understand the needs of your customers
This information sheet, written by Social Enterprise Works will help you to improve the way you collect information from and about your customers and use the information to plan future improvements to your products and services or other aspects of your organisation.
The information sheet is structured on the basis of a number of simple questions that will help you plan how to collect information from and about your customers.
Writing an Environmental Policy – Guidance Notes
An environmental policy sets out your intentions to improve your environmental performance.
Writing an environmental policy
Customer Care – Guidance Notes
It is important to consider a Customer Care Policy as part of the marketing and promotion of an organisation. The way that organisations care for their customers effects their image and reputation and this reputation communicated through word of mouth between customers.
Customer Care – Guidance Notes
Find out how you’re performing
COMING SOON: Our free performance survey will be added to our site in October, so watch this space!
Our Perform Diagnostic is a free online staff survey that collates staff perceptions of the organisations performance.
This questionnaire has 27 questions covering 9 key areas: Leadership; Policy and Strategy; People; Partnerships and resources; Processes; Customer Results; People Results, Society Results, Key Performance Results
When complete the software compiles a final report identifying organisational strengths and areas for improvement using a traffic light system.
How an organisation can use the report:
The report provides an organisation with an overview of perceived strengths and areas for improvement, armed with this information senior managers and/or the performance improvement team can do further analysis to identify what the real issues are and draw up a plan to make improvements.
